Returns and Exchanges
It's very important to us that you are fully satisfied with your purchase at Clob. Should this not be the case, we naturally offer you a return or exchange option. As a Clob customer, you are free to return or exchange your package within 30 days of receipt.
All items must be returned in their original condition, including all packaging and tags. Items that have been altered, worn, or where the barcode is no longer attached, cannot be accepted for return or exchange.
How to return:
Step 1
To initiate a return or exchange, please email support@clobstores.com with your name, order number, and the reason for your return or exchange.
Step 2
Our team will promptly provide you with all the necessary return information.
Important
Please note that the cost of the return must be borne by the customer. Once we have received your return, we will process your refund or exchange within 5-7 working days.
We kindly ask for your understanding that we cannot take responsibility for lost packages or issues that may occur during the return transit. We recommend that you send your return insured. It's best to keep your postal receipt as proof until your refund has been processed.
Please note: Jewellery sets, Clob boxes or 2+1 offers can only be returned as a whole. Unfortunately, the return of an individual piece is not possible.
If you have any further questions or concerns, please send a message to our customer support team at support@clobstores.com. We are here to help.
How to exchange:
Step 1
To initiate a return or exchange, please email support@clobstores.com with your name, order number, and the reason for your return or exchange.
Step 2
Our team will promptly provide you with all the necessary return information.
Important
Please note that the cost for the exchange must be borne by the customer. Once we have received your order, we will process the exchange within 5-7 working days.
We kindly ask for your understanding that we cannot take responsibility for lost packages or issues that may occur during the return transit. We recommend that you send your return insured. It's best to keep your postal receipt as proof until your refund has been processed.
If you have any further questions or concerns, please send a message to our customer support team at support@clobstores.com. We are here to help.
Received broken jewellery piece?
Should any of your Clob jewellery pieces break within the first six months (e.g., lost gemstones, snapped necklaces, worn coating), we will, of course, ensure that you receive a replacement without any fuss.
In such an event, simply send us photos or videos of the affected item to support@clobstores.com. Upon review, we'll be happy to provide either a voucher/discount code for the value of the item or a replacement.
Please refer to our warranty statement for further details.
Clob Box Return / Exchange:
If for any reason you're not completely satisfied with your Clob Box, don't worry, we have two options for you.
Exchange:
If you'd like an exchange in a different size, we're more than happy to assist you. Please contact our customer support team at support@clobstores.com with your order number and which piece you'd like to exchange.
Once we receive the returned item, we will ship your exchange.
Refunds:
We can only process a refund if the entire Clob Box, with all its items, is returned in its original condition. Unfortunately, we cannot offer partial returns.
