Shipping Information
We understand how eager you might be to receive your new jewelry pieces.
For this reason, we offer various shipping options to ensure that your purchase arrives safely and on time.
Shipping to Germany
Free Shipping
Enjoy free shipping on all orders over €49.
Standard Shipping: 3-5 Business Days €5
All orders are shipped via DPD and typically take 3-5 business days.
Shipping to Austria
All orders are shipped from our warehouse in Austria.
Free Shipping
Enjoy free shipping on all orders over €49.
Standard Shipping: 2-3 Business Days €4
All orders are shipped via DPD and typically take 2-3 business days.
Shipping to Switzerland
Free Shipping
Enjoy free shipping on all orders over €49.
Standard Shipping: 3-5 Business Days €7
All orders are shipped via DHL and typically take 3-5 business days.
Where is my tracking number?
As soon as your order is shipped, you will receive a tracking link via email. With this, you can track the delivery and know exactly when you can expect the delivery.
Please also check your spam folder. If you still cannot find the email with your tracking number, please contact our customer support at support@clobstores.com.
How can I find my order-number?
After completing your purchase, you will receive a confirmation email from us containing your order number. Additionally, you can view all the details of your order on our website at any time. To do this, log in to your customer account via the login area.
If you can't find your order number, please contact us with your full name and email address at support@clobstores.com.
What should I do if there is a delay in the delivery of my order?
Delivery times refer to the number of days between the time your package is picked up from our warehouse and the first delivery attempt.
This does not include the time taken to prepare your order, additional delivery attempts, or the availability of pickup at a parcel station.
Please note that the delivery times are estimates. They do not represent guaranteed delivery times.
If there are delays in the delivery of your order and there's no recent update on your tracking number, please contact our customer service at support@clobstores.com. We are happy to help!
Can I change my order or delivery address after completing my order?
Since we always strive to ship your order as quickly as possible, please understand that it's not always possible to make updates or changes to your order once it's been placed.
If you have concerns about your order, please contact support@clobstores.com. Our customer support team will do their best to assist you. Please note that we cannot make any changes after your order has been shipped.
